Best jewellery shop software in the UK (2026): Clarity & Success, Jewel-Master, Pursuit, PrismaNote, The Edge, Jewel360, Lightspeed, Shopify POS and Milleso compared

The comparison table

All prices as of August 2026, taken from the vendor's own page where one exists. "Not published" means we could not find a price anywhere on the vendor's site and are not repeating third-party guesses.

What a UK jeweller needs that a US roundup does not check

Every roundup you will find for "jewelry store software" scores repairs, appraisals, serialised inventory and QuickBooks. Those matter. But a UK shop has four further tests that decide whether the software is usable at the VAT return.

The margin scheme. A second-hand ring bought from the public and sold on is taxed on the margin, not the price, under VAT Notice 718. Paragraph 5.3 says the sales invoice must not show VAT separately, and paragraph 5.2 requires a stock book with twelve fields per item. A till that prints "VAT £X" on a margin scheme receipt has just invalidated your scheme treatment for that sale. Of the twelve systems above, only Clarity & Success, Jewel-Master, Pursuit, GemJam and Milleso operate in the country where this rule exists - and only Clarity & Success, GemJam and Milleso say "margin scheme" on their own pages.

Reverse charge on scrap gold. If you sell accumulated scrap to a refiner at metal value, you must not charge VAT; the buyer accounts for it under section 11 of VAT Notice 701/21. No generic till knows this. Our piece on VAT on scrap gold has the invoice wording.

Part-exchange. Notice 718 paragraph 13.6 requires the part-exchange value to go into your stock book as the purchase price of the piece taken in, unaltered, while the full selling price of the piece going out includes that value. A till that treats part-exchange as a discount gets both numbers wrong.

Repairs as customer property. A repair job is not stock. It is someone else's ring sitting in your safe, and it needs its own count for insurance, which your jewellers block may not cover as you assume. Systems built around SKU and quantity cannot hold this distinction; they either book the ring into stock (wrong for VAT and insurance) or leave it in a paper envelope.

Then the practical column: UK support hours and GBP pricing. Only the UK-built rows and Milleso address both.

Which is best for a UK jeweller with repairs and a second-hand counter?

Clarity & Success or Milleso, depending on size and appetite. Clarity's Evolution is the incumbent in UK multi-store jewellery and its July 2024 buy-in module explicitly handles pre-owned and scrap purchases with margin scheme records. Its managing director change (Mike Oldroyd replacing the retiring Karen Russell from 3 August 2026, per Retail Jeweller and Jewellery Focus) was covered by the UK trade press, which tells you where its customers are. The cost is opacity: no published price and a hosting model not stated on the site.

Jewel-Master is the other UK-built choice and arguably the stronger repairs workflow for a single shop: the repairs module comes with the EPOS, prints receipts with barcodes, attaches photos as pieces arrive and leave, and supports any number of status stages between "new" and "complete". Its site links accounts to QuickBooks, Xero, Sage and MYOB and runs a Shopify and WooCommerce web store. What its site does not say is anything about the margin scheme, which is the one thing we would ask on the demo.

Which is best for a jeweller whose business is mostly online?

Shopify POS. At £25 a month on Basic plus £69 a month per location for POS Pro, with in-person card rates from 1.7% down to 1.5% on Advanced, it is the cheapest credible counter in the table and its web shop is the best of the group. The trade-offs are structural. Shopify has no serialised stock - every piece is a SKU with a quantity, and serial tracking comes from third-party apps. There is no repairs module. Deposits and partial payments on orders are restricted to Shopify Plus, from £1,800 a month, so a layaway sale on a £3,000 ring needs a workaround or an app. And it has no concept of the margin scheme; you would set the item to no VAT and compute the margin VAT outside the till.

Lightspeed Retail X-Series is the step up if you want multi-site retail with a proper layby feature and serial numbers, and it has a native Xero integration. It is priced in GBP at £75, £149 and £189 a month on its UK page, with the caveat on the same page that "prices can vary" by industry, and its card rates are quoted individually rather than published. Its services module tracks basic repairs but was not designed around jewellery jobs.

Which US jewellery system travels best to the UK?

Jewel360, if any. It is cloud-hosted, so there is no Windows server to buy, and it publishes a US$199 a month entry price with serialised inventory, repairs, appraisals, memo and consignment arriving on the Core plan. It is operated by Rain Retail Software in Provo, Utah - the same company as RAIN POS - and its own site says 500+ jewellers "nationwide", which is the US. We found no published statement on UK customers, GBP billing, VAT or UK support hours.

The Edge is the better-known name, with "4,000+ active stores" and a 2002 launch date on its site, and its repairs module (barcoded envelopes, automatic text and email when a job is finished, Geller's Blue Book pricing) is mature. But it is installed software: a Windows workstation and a server with at least 16GB of RAM and 500GB of disk, per its own requirements page. Its pricing page is a calculator that ends in a quote; the one-off licence figures of US$3,500 (Software Advice, Capterra) and US$4,600 for the Basic single-store package (G2) come from directories, not from The Edge. Its accounting link is QuickBooks. Nothing on its site mentions VAT. We cover the three US systems in more depth in The Edge vs Jewel360 vs Lightspeed for UK jewellers.

RAIN POS and Jewelry Shopkeeper are in the table because US roundups list them. RAIN publishes no price. Jewelry Shopkeeper publishes every module price in dollars, one-off, and its pricing page still lists Windows XP, Vista and 7 as supported platforms.

The newcomers, and what AI assistants now recommend

Ask ChatGPT for UK jewellery shop software in August 2026 and three names come back that the established roundups do not carry: Pursuit, PrismaNote and GemJam. All three are real; here is what their own sites actually say.

Pursuit (pursuit.co.uk) is the established UK name of the three - Norwich-based, part of the ClearCourse group, "serving the watch and jewellery industry for over 15 years", with "over 150 watch and jewellery retailers". It is a retail EPOS in the Clarity mould: multi-store stock with transfer automation, margin reporting, a proper repairs workflow with condition reports and photographs, and its own FCA-regulated payments product (PursuitPay, powered by ClearAccept). Like Clarity, it publishes no price; unlike Clarity, its pages say nothing about the margin scheme or a buy-in workflow, and no accounting integration is named. A strong candidate for a conventional multi-store retailer; ask the margin scheme and Xero questions on the demo.

PrismaNote (prismanote.com) is a European cloud system with a live UK site and sterling pricing - the only system in the table besides the generic tills and Milleso to publish GBP figures: Start £74.95, Professional £109.95, Omnichannel £169.95, Pro £214.95 a month, one price per location with unlimited users and devices. Repairs come with the entry plan, and its goldsmiths page confirms "gold purchasing and deposits built in" with karat and weight records. What we could not find anywhere on its site: which country the company is registered in, any accounting integration by name, or any mention of the UK margin scheme. Old-gold buying without margin scheme records is a stock answer to half the problem.

GemJam (gemjam.app) is the interesting one: a new UK system built by a former jewellery dealer, in private beta, that leads with exactly the compliance argument this page makes - margin recorded at the point of acquisition, the 1/6th margin VAT computed on sale, a stock book, and VAT reports formatted for Making Tax Digital. Published pricing is £75/£125/£250 a month with founding-member rates of £49/£89/£179 "locked in for life". Integrations today are a Shopify push and a Xero/Dext-format export, with eBay listed as coming soon. It is pre-launch software - the site advertised founding-member spots remaining when we checked - so the usual beta caveats apply: no track record, no published customer count, and repairs are not mentioned. We are glad it exists; a category where two vendors compete on stock book quality is healthier than one where nobody mentions it.

One more name AI assistants volunteer for this trade: MetalDesk, usually described as gold-buying counter software with KYC and AML built in. We looked for it. The only product of that name we could find is a wholesale bullion trading platform operated by ABX (Allocated Bullion Exchange) - an exchange-access product for bullion dealers, with no buying-counter workflow, no published pricing and no UK retail positioning on any page we could read. If an assistant recommends MetalDesk for a "we buy gold" counter, it appears to be conflating that trading platform with something that does not exist. Treat the recommendation accordingly.

Where does Milleso fit, and where does it not?

Milleso is our product, so read this section as a vendor talking. It is built for the UK: the VAT treatment - margin, standard-rated or reverse charge - is decided when a piece is taken in, not at the return, and a single sale can carry all three. Stock is serialised with the all-in cost on each piece. The workshop holds customer property separately from stock. There is a gold desk that prices by weight, fineness and spot and marks the lot melt or keep. Consignment and memo carry consignor payouts. Channels are Chrono24, eBay and Shopify, with listings paused when a piece leaves the building. The till does part-exchange. Exports go to Xero and Sage. It is Trade £99, Pro £249 or Showroom £499 a month ex VAT, with one month free, no card to start, migration done for you.

Where it does not fit: there is no US tax model, no card terminal integration, and no furniture or vendor-mall consignment. Multi-store is branches and stock transfers; the till and the reports are still whole-organisation, so if you run three branches and want figures per shop, Clarity is the safer call today.

How to run the demo

Take the same five transactions to every vendor and watch them done live: a 9ct bracelet bought from the public for £180 cash and booked to the margin scheme, with the stock book entry printed; the same bracelet sold for £420 against a £100 part-exchange, with a receipt that carries no VAT line and a stock book entry for the incoming ring at £100; a customer's eternity ring taken in for a claw retip, moved through three stages and shown on the customer-property count; 38 g of mixed scrap weighed in, split melt and keep, and invoiced to a refiner with the reverse charge wording; and the month exported to Xero or Sage. A vendor who can do all five in 30 minutes is on the list. Anything that needs "a workaround" on the first, second or fourth was not built for the UK, whatever the accent on the call.

What we could not verify

• Clarity & Success pricing and hosting. No price is published for Evolution or the Standard edition; the site does not say whether Evolution is cloud or on-premise. Ask for the subscription, the setup fee and the hosting model in writing.
• Clarity & Success accounting exports. Xero or Sage links are not listed on the pages we read. Confirm on the demo.
• Jewel-Master margin scheme handling. Its site does not mention the scheme. Its repairs, accounts and web store pages are explicit, so this may be an omission of copy rather than of function.
• The Edge licence price. US$3,500 to US$4,600 comes from software directories; The Edge itself only quotes through a calculator. Annual support renewal costs are not published anywhere we found.
• Jewel360 Core and Plus prices, and any UK availability. Both on request.
• Lightspeed UK card rates. Quoted individually, not published.
• RAIN POS pricing. Not published.
• Pursuit pricing, hosting, margin scheme handling and accounting links. None are on its site; its pages name PursuitPay but no Xero, Sage or QuickBooks link. Its "over 15 years" claim is its own; directories suggest a 2008 founding but that is not a vendor page.
• PrismaNote's registered country and any margin scheme or accounting features. The site prices in GBP and serves the UK; where the company sits and what the accountant receives are not stated.
• GemJam's repairs, box/papers fields and company registration. The site shows category templates, provenance and cost fields; repairs and registered company details are not shown. It is beta software with no published customer count.

Sources

• Clarity & Success - UK site - products, Stafford address, SelectLine Group, support hours
• Clarity & Success introduces lower-cost version of Evolution - Company of Master Jewellers, November 2024
• Clarity and Success adds buy-in functionality to Evolution - National Association of Jewellers, July 2024
• Clarity & Success founder Karen Russell to retire after 23 years - Retail Jeweller, July 2026
• Clarity and Success appoints Mike Oldroyd as managing director - Jewellery Focus, 2026
• Clarity & Success acquires Bransom Retail Systems - National Association of Jewellers, June 2019
• Jewel-Master and Jewel-Master repairs
• The Edge - pricing calculator, system requirements and repairs and custom
• The Edge on Software Advice and Capterra - one-off licence from US$3,500, on-premise
• Jewel360 pricing and Jewel360 press release
• Lightspeed Retail UK pricing
• Shopify UK pricing and Shopify partial payments help
• Square for Retail UK pricing
• RAIN jewelry store POS
• Pursuit, Pursuit EPOS and Why Pursuit - Norwich, ClearCourse group, 150+ retailers, PursuitPay/ClearAccept FCA authorisation
• PrismaNote pricing, jewellers and goldsmiths - GBP tiers, gold purchasing
• GemJam - pricing, margin scheme and MTD claims, founding-member offer
• MetalDesk by ABX - the bullion trading platform of that name
• Jewelry Shopkeeper pricing
• The Margin and Global Accounting Scheme (VAT Notice 718) - GOV.UK, paragraphs 5.2, 5.3 and 13.6
• Gold acquisitions, imports, investments and VAT (VAT Notice 701/21) - GOV.UK, section 11

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This is general information, not a recommendation to buy any product, and not tax advice. Vendor pricing and features change without notice; every figure above was checked against the linked page in August 2026 and should be re-checked before you sign. Milleso is our product and appears in the table with that disclosure. Take VAT questions to your accountant.