Legal

Terms of service

Last updated 25 August 2026.

These terms are the agreement between you and us for the use of Milleso.

They are written to be read rather than survived. They are short where they can be, they are in plain English, and where a rule exists for a reason we try to explain it.

Alongside them sits our privacy notice, which explains how personal data is handled, where it is processed and how long it is kept. The privacy notice forms part of this agreement.

Who this is between

Milleso is operated by Felix Jordan Grant, trading as Milleso, a sole trader.

Our business address is:

You can reach us at hello@milleso.com.

In these terms, we, us and Milleso mean Felix Jordan Grant trading as Milleso. You means the business that opens a Milleso organisation, together with the people it authorises to use that organisation.

This is a business agreement

Milleso is provided to businesses in the watch, jewellery and precious-metal trade. It is not a consumer product.

By opening an account you confirm that you are acting wholly or mainly for the purposes of your business, trade or profession.

That matters both ways. Consumer protections intended for individuals buying for personal use do not apply to this agreement, and Milleso is designed on the assumption that its users understand their own trade and remain responsible for the business decisions they make.

A product that keeps developing

Milleso is actively developed and new features ship regularly. Some features described on our website may still be in development. We will distinguish between them rather than presenting an unfinished feature as something you can already use.

Software under active development may contain bugs, errors and features that behave differently as the product develops.

Features may change, move, be redesigned or be withdrawn.

We will not knowingly remove functionality on which your existing records materially depend without reasonable notice or a practical way for you to retrieve the affected data.

Milleso is shaped by the dealers who use it. If something does not work for the way you trade, tell us.

Trial and choosing a plan

Eligible dealers receive one month of Milleso free of charge.

Registering for the trial does not require a payment card and does not commit you to a paid subscription.

At the end of the free period, you can choose whether to continue and select one of the plans then available.

We will not begin charging you merely because the free period has ended. A paid subscription begins when you select a paid plan and provide or authorise a payment method.

If you decide not to continue, you owe us nothing and can export your records.

Your account and your team

One person opens the organisation and becomes its owner.

The owner can invite other people and assign roles and permissions to them. Milleso uses those permissions to restrict access to information and functionality. For example, commercially sensitive figures and identity documents may only be available to users with the appropriate role.

Each person should have their own sign-in details. Do not share user accounts.

You are responsible for the people you authorise to use your organisation and for actions they take through it.

Remove a person's access promptly when they leave your organisation or no longer need it, and tell us as soon as reasonably possible if you believe an account has been accessed by somebody who should not have access.

Material changes to stock, client, transaction and other relevant records may be recorded in an audit trail.

That history is intentionally protected from ordinary user deletion. A record-keeping system whose history can simply be rewritten is not much of a record-keeping system.

What you pay

Paid plans are charged monthly in advance at the price shown when you select the plan, excluding VAT or other applicable taxes where these must be added.

Payments are processed by Stripe.

Your payment-card details are handled by Stripe rather than being stored directly by Milleso.

Milleso does not take a percentage or commission from transactions you make with your own customers or with another dealer.

Money paid to you by your customers or other dealers does not pass through Milleso.

Price changes

We may change the price of a plan.

If a price change affects an existing paid subscription, we will give you at least 30 days' notice by email before the new price takes effect.

You may cancel before the change takes effect.

A price change does not alter the price of a subscription period you have already paid for.

Cancelling

The organisation owner can cancel a paid subscription at any time through the billing controls made available in Milleso.

There is no cancellation fee and no required notice period.

Cancellation stops the next recurring payment.

It does not normally refund a subscription period already paid for because subscriptions are purchased in advance and you retain access to the paid service until that period ends.

Nothing in this section affects any refund or other remedy that the law requires us to provide.

Failed payments and lapsed accounts

If a payment fails, we may retry it and will give you a reasonable opportunity to correct the problem.

If payment remains outstanding, the paid subscription may become lapsed.

A lapsed account is not immediately a closed account.

For up to 90 days after the paid subscription lapses, we may continue to make core record-keeping and export functionality available while premium or subscription-dependent functionality is disabled.

The precise features available to a lapsed account may change as Milleso develops, but we will not deliberately use access to your existing records as leverage for an unpaid subscription.

After that 90-day period, we may close the account.

Before deleting records that can lawfully be deleted, we will provide reasonable notice and a reasonable opportunity to export them.

Some information may need to be retained for longer where law, regulation or another legitimate legal obligation requires it.

What Milleso does, and what it does not do

This is one of the most important sections in these terms.

Milleso is record-keeping and business-management software.

It stores information you enter, performs calculations using that information, can populate documents from it, and can alert you to things that may require attention.

Milleso is not your accountant, solicitor, tax adviser, compliance officer, valuer or financial adviser.

It does not provide tax advice, legal advice, compliance advice, investment advice or a professional valuation.

Using Milleso does not transfer your legal or regulatory obligations to us.

Where Milleso helps with matters such as VAT, margin-scheme records, investment-gold records, high-value-dealer requirements or anti-money-laundering records, your business remains responsible for determining which rules apply to it and for complying with them.

Milleso applies rules and calculations to the facts recorded in the system. It can therefore only work from the information it has been given.

You should review material calculations and documents before relying on, submitting or filing them and obtain professional advice where appropriate.

Missing and incorrect information

Where a required field has not been recorded, Milleso may flag the information as missing or the record as incomplete rather than inventing a value.

An empty field is safer than a plausible-looking fact that never existed.

A report showing all expected fields as populated does not prove that the information entered into those fields is accurate.

Similarly, automated calculations can be affected by software errors, changes in law, unusual transactions or incorrect source information.

You remain responsible for reviewing information before using it for a filing, regulatory submission or material business decision.

Your records are yours

You retain ownership of the records and content you put into Milleso.

We do not acquire ownership of them simply because they are stored in our software.

You give us a limited right to host, copy, transmit, process, display, secure and back up that content to the extent reasonably necessary to provide, maintain, protect and improve the operation of the Milleso service for you.

That right exists only for those purposes and for complying with applicable law.

We do not sell your business records.

We do not use your stock, customer or transaction records to create a market-data product for our own commercial purposes.

We do not use your records to train general-purpose artificial-intelligence models.

Personal data and our roles

Different data in Milleso involves different data-protection roles.

For information needed to operate your Milleso account and our relationship with you, we may act as a data controller.

Where you use Milleso to store or process personal data about your own customers, suppliers, employees, representatives or other people, your organisation is normally the controller and we process that information on your behalf.

Our privacy notice explains these roles in more detail.

Where we process personal data on your behalf, the data-processing terms below form part of this agreement.

Data processing terms

For personal data that we process on your behalf:

Subject matter and duration. We process the personal data stored or generated through your use of Milleso for the purpose of providing the service. Processing continues for as long as your account requires it and for any subsequent period during which the information is legitimately retained.

Nature and purpose. Processing may include receiving, recording, organising, storing, retrieving, displaying, transmitting, securing, backing up, deleting and otherwise handling information as necessary to provide Milleso and the functionality you choose to use.

People concerned. The data may relate to your customers, prospective customers, suppliers, dealers, employees, representatives, beneficial owners and other people whose information you legitimately record in Milleso.

Types of information. Depending on how you use the service, this may include names, addresses, contact details, transaction information, purchase and sales records, identification information, identity-document images, AML and due-diligence information, correspondence and other information entered into the service.

You instruct us to process that information as necessary to provide Milleso and in accordance with your documented use of the service.

We will:

• process personal data on your documented instructions unless applicable law requires otherwise;
• ensure that people authorised to process it are subject to appropriate confidentiality obligations;
• maintain appropriate technical and organisational measures designed to protect the confidentiality, integrity and availability of personal data;
• provide reasonable assistance, taking account of the nature of the processing and information available to us, with requests from individuals exercising applicable data-protection rights;
• provide reasonable assistance with applicable security, personal-data-breach and data-protection-impact-assessment obligations;
• provide information reasonably necessary to demonstrate compliance with our processor obligations; and
• permit reasonable audits where required by applicable data-protection law, subject to appropriate confidentiality, security and proportionality arrangements.

If we believe a documented instruction infringes applicable data-protection law, we may tell you and suspend the affected processing while the position is resolved.

Sub-processors

You give us general authorisation to use third-party service providers where reasonably necessary to operate Milleso.

These providers may include hosting, database, communications, payment, monitoring and artificial-intelligence service providers.

Where a provider processes personal data on our behalf in connection with data for which you are the controller, we will put appropriate contractual protections in place as required by applicable data-protection law.

We remain responsible for our obligations concerning those sub-processors to the extent required by law.

Our privacy notice or associated sub-processor information identifies material providers and relevant processing locations.

We may change sub-processors as the service develops. Where required by applicable law, we will provide reasonable notice of a material new sub-processor and an opportunity to raise a legitimate data-protection objection.

Security

We use technical and organisational safeguards intended to protect the information held in Milleso.

Organisations' data is logically isolated using controls that include protections at the database layer.

No internet-connected system can reasonably be promised to be impossible to compromise, and these terms do not make that promise.

You are also responsible for reasonable security on your side, including protecting login credentials, controlling user access and keeping devices used to access Milleso appropriately secured.

If you discover a potential security vulnerability in Milleso, please report it to us rather than exploiting it or accessing information that does not belong to you.

We will maintain a route for good-faith vulnerability reporting and will not knowingly pursue someone merely for reporting a security issue responsibly, provided they avoid unnecessary access to data, damage, disruption or exploitation and give us a reasonable opportunity to investigate it.

Export, closure and deletion

You can export supported records while your account is active and during any period in which export functionality remains available to a lapsed account.

When the processing relationship ends, we will, at your choice where applicable and technically reasonable, return or delete personal data processed on your behalf, unless applicable law requires or permits us to retain it.

Information contained in protected backups may remain for a limited period until those backups rotate or are securely destroyed, provided that the information is put beyond ordinary use.

Some business and regulatory records have statutory retention periods.

For example, UK VAT margin-scheme records are generally subject to six-year record-keeping requirements, with additional requirements potentially applying to older stock still held for sale.

Anti-money-laundering and customer-due-diligence records may also be subject to statutory retention periods.

The precise period depends on the record and circumstances. Milleso does not replace your responsibility to determine what your business is legally required to retain.

Our privacy notice provides further information about retention.

How you may use Milleso

You must not:

• use Milleso for anything unlawful;
• knowingly use it to record, facilitate or move stolen goods;
• use it to evade tax, anti-money-laundering or other legal obligations;
• knowingly create or maintain false records;
• resell, sublicense or give another business access to your organisation except where we expressly allow it;
• scrape or systematically extract the service or its data except through functionality or interfaces we provide;
• copy or reverse-engineer Milleso for the purpose of building a competing product, except to the extent that applicable law gives you a right that cannot be excluded;
• upload or use material that infringes another person's rights;
• attack, disrupt or interfere with the service;
• attempt to bypass access controls; or
• attempt to access another organisation's records without authorisation.

The trade network

Milleso may allow verified businesses to discover or communicate with other dealers.

Where you transact with another dealer through that network, you and the other dealer deal directly with each other.

Milleso does not take a commission from the transaction and is not a party to the sale or other agreement between you.

Unless we expressly say otherwise for a particular service, we do not:

• own or take possession of the goods;
• hold or transfer the purchase money;
• authenticate an item;
• inspect its condition;
• verify ownership or title;
• verify provenance;
• guarantee a description;
• arrange or guarantee shipping or insurance;
• guarantee that either dealer will perform its obligations; or
• arbitrate disputes between dealers.

You are responsible for carrying out whatever checks you consider appropriate before sending goods or money to another business.

You must describe goods honestly and accurately and honour agreements you make with other dealers.

Access to the trade network may be restricted to businesses that meet our verification requirements, and we may suspend or remove network access where reasonably necessary to protect users, the service or its integrity.

Verification for access to Milleso does not amount to a guarantee by us of a dealer's solvency, honesty, goods or future conduct.

Connected services

Milleso may connect with third-party services such as marketplaces, ecommerce platforms and accounting systems.

Those connections use accounts that belong to you and remain subject to the third party's own terms.

Unless expressly stated otherwise, Milleso is independent from those services and is not affiliated with, endorsed by or authorised by them.

We are not responsible for a third-party service's availability, pricing, policies, decisions about your account or changes to its technical interfaces.

A third party may change or remove functionality on which an integration depends. We may adapt Milleso where reasonably possible, but we cannot promise that a particular third-party integration will exist indefinitely.

Prices, rates and market information

Features such as the gold desk may use prices, exchange rates or other market information obtained from third-party or public data sources.

That information is indicative.

It is not a dealing price, binding quotation or offer to buy or sell anything.

Where possible, Milleso may show when market information was last updated so that you can judge whether it remains useful.

Market information, velocity grades, buy-side scores and similar features are tools to assist your own decision-making. They are not investment advice, financial advice or a professional valuation.

You decide what you are willing to pay or accept for an item.

Photograph and AI-assisted features

Milleso may provide features that use photographs or other information to help populate a record.

These features assist with data entry. They do not make the final decision for you.

Information generated from a photograph or other automated process should be presented in a way that allows you to review or correct it before relying on it.

Automated systems can make mistakes.

You should check generated information carefully, particularly references, serial numbers, model information and other details where a small recognition error can materially change the record.

AI-assisted functionality may use third-party model providers, including Anthropic, to process information for the purpose of providing the requested feature. The privacy notice explains relevant data-processing arrangements.

AI-assisted features do not determine VAT treatment, legal provenance or ownership merely from a photograph unless we expressly introduce and describe such functionality in the future.

Once you review and accept information into your records, you remain responsible for checking its accuracy.

Availability

Milleso is designed to be available 24 hours a day, seven days a week.

That is a design objective, not an uptime guarantee.

We do not currently provide a contractual uptime service level or service credits.

The service may occasionally be unavailable because of maintenance, faults, security work, third-party infrastructure failures or events outside our reasonable control.

We will try to give reasonable notice of planned maintenance where practical and communicate material service incidents where appropriate.

Milleso currently uses third-party infrastructure including Vercel and a Neon database hosted in London. Infrastructure may change as the service develops, subject to our data-protection obligations and the information provided in our privacy notice.

Our software stays ours

Milleso, including its software, code, design, branding and other intellectual property, belongs to us or our licensors.

Your subscription gives your organisation a limited, non-exclusive, non-transferable right to use the service for its internal business purposes while you are entitled to access it.

It does not transfer ownership of Milleso to you.

Your own records remain yours.

If you send us feedback, suggestions or feature ideas, you allow us to use them to develop and improve Milleso without payment or obligation to you.

That does not give us ownership of your confidential business information or trade secrets.

Confidential information

Both sides may learn confidential information about the other through the relationship.

Neither side should disclose the other's confidential information except where reasonably necessary to perform this agreement, where the other side permits it, or where disclosure is required by law.

Information is not confidential merely because one side would prefer it to be if it is already public through no breach of this agreement, was lawfully known independently, or was lawfully obtained from somebody entitled to disclose it.

These obligations continue after the agreement ends for as long as the information remains genuinely confidential.

What we are responsible for

Nothing in these terms excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to that:

Our total aggregate liability arising out of or in connection with this agreement in any rolling twelve-month period is limited to the greater of:

• £2,500; or
• the total fees you paid or were required to pay us for Milleso during the twelve months immediately preceding the event giving rise to the claim.

We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, loss of business opportunity or indirect or consequential loss, to the extent such liability can lawfully be excluded.

Milleso provides tools that assist you with records, calculations and compliance processes, but you remain responsible for reviewing and approving what your business files, submits or relies upon.

Accordingly, we are not responsible for a tax assessment, penalty, interest charge or regulatory sanction merely because Milleso was used to prepare or maintain the underlying records.

This does not exclude liability that arises directly from our own breach of this agreement where that liability cannot lawfully be excluded.

We are not responsible for the acts or omissions of another dealer with whom you deal through the trade network.

We are not responsible for a third-party service changing, failing, suspending an integration or taking action against your account.

Backups and business continuity

We maintain backups and other measures intended to protect the service and its data.

Backups are not a substitute for your own business-continuity arrangements.

Use Milleso's export functionality periodically for records you cannot afford to lose or be temporarily unable to access.

What you are responsible for

If a third party brings a claim against us, or we suffer a direct fine or loss, because material you supplied or conduct you carried out through Milleso was knowingly unlawful, infringed another person's rights or seriously breached these terms, you will be responsible for the resulting reasonable losses and costs to the extent permitted by law.

This is intended to cover things such as knowingly dealing in stolen goods, deliberately creating false records, uploading infringing material or deliberately using the service unlawfully.

It is not intended to make you responsible for losses that were caused by us.

Suspension and ending the agreement

You can cancel your subscription or close your account in accordance with these terms.

We may suspend access to some or all of Milleso where reasonably necessary because:

• the service is being used unlawfully;
• there is a serious or repeated breach of these terms;
• payment remains outstanding after reasonable attempts to collect it;
• continued access presents a material security risk;
• we reasonably need to protect another user or the integrity of the service; or
• we are legally required to do so.

Where circumstances reasonably allow, we will warn you first and give you an opportunity to correct the problem.

We may permanently close an account for a serious breach, repeated breaches that have not been corrected, unlawful use, or after a lapsed account has reached the end of its retention period.

Whatever causes the agreement to end, we will deal with your records in accordance with the export, deletion and retention provisions above.

Changes to these terms

Milleso will change as the product and the law develop, so these terms may occasionally need to change too.

We will tell account holders by email before a material change takes effect.

Where reasonably practical, we will provide at least 30 days' notice of a material contractual change.

If you do not accept a material change, you may cancel your paid subscription before it takes effect.

We may make minor corrections, clarifications or administrative changes that do not materially reduce your rights without advance notice.

The date at the top of these terms shows when they were last updated.

General

These terms, together with the privacy notice and any other document expressly incorporated into them, form the agreement between you and us concerning Milleso.

They replace previous statements or agreements about the same subject matter, but nothing in this clause excludes liability for fraud or fraudulent misrepresentation.

If a court or competent authority finds one provision unenforceable, the remaining provisions continue to apply.

If either side does not enforce a right immediately, that does not mean it has given up that right.

You may not transfer this agreement to another person or business without our consent.

We may transfer our rights and obligations under this agreement as part of a genuine sale, transfer or reorganisation of the Milleso business, provided that doing so does not materially reduce your contractual rights. We will notify you if that happens.

Except where applicable law provides otherwise, a person who is not a party to this agreement has no right to enforce it.

Governing law

This agreement is governed by the law of England and Wales.

Subject to any rule of law that requires otherwise, the courts of England and Wales have exclusive jurisdiction over disputes arising from or connected with this agreement.