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Terms of service

Last updated 24 August 2026.

These terms are the agreement between you and us for the use of Milleso. They are written to be read rather than survived, so they are short, they are in plain English, and where a rule exists for a reason the reason is given. Alongside them sits the privacy notice, which describes what is held and for how long, and forms part of this agreement.

Who this is between

Milleso is operated by the company operating Milleso, referred to below as we and us. You means the business that opens an account, referred to below as your organisation, together with everyone you invite into it. We can be reached at hello@milleso.com.

This is a business agreement

Milleso is sold to businesses in the watch, jewellery and precious metal trade, and to nobody else. By opening an account you confirm you are acting in the course of a business. That matters both ways: the consumer protections in the Consumer Rights Act 2015 do not apply to this agreement, and in exchange the software assumes you know your own trade and does not hide the numbers from you.

Early access

Milleso is in early access. Some of what is described on this site is built and running, and some is being built. The product page marks the difference, and we do not show a screen for a module that does not exist.

In early access, features can change, move or be withdrawn, and screens will look different from one month to the next. We will not remove something your records depend on without telling you first and without a way to get the data out. If a change breaks the way you work, tell us, because at this stage that is the point of you being here.

Registering for early access costs nothing, needs no card, and puts you under no obligation to buy. It gets you a place in the queue and one month free when your account opens.

Your account and your team

One person opens the organisation and is its owner. The owner invites everyone else and sets their role, and roles are real: costs and margins are withheld from staff below manager level, and only a manager or above can open an identity document.

You are responsible for what the people in your organisation do in it. Keep sign-in details to one person each, remove someone the day they leave, and tell us at once if you think an account has been reached by somebody who should not have it.

Every change to a stock, client or money record is written to an audit trail that the application cannot delete. That is deliberate and it is not configurable, because a record-keeping system whose history can be edited is not evidence of anything.

What you pay

You pay monthly in advance for the plan you choose at checkout, at the price shown there, excluding VAT. Payment is taken by Stripe. Card details go to Stripe and never reach us.

The first month is free for early-access dealers, and moving your existing stock onto the system is included rather than sold separately. No card is needed to register. We will ask for one before the first payment is due, and if you decide not to continue you owe nothing and can take your data with you.

If we change the price of your plan we will tell you by email at least 30 days before it takes effect, and you can cancel before it does. A price already paid for a month in progress does not change.

Milleso is not a payment facilitator and takes nothing off your own transactions. What your customers pay you has nothing to do with us and never passes through us.

Cancelling, and what happens then

The owner can cancel at any time from Settings, which opens Stripe's own portal. There is no notice period and no cancellation fee.

Cancelling stops the next payment. It does not refund the month you are in, because the month is bought in advance and you keep the use of it: your account stays fully working until the end of the period you have paid for.

If a payment fails we will tell you and try again. If it stays unpaid the account lapses, and a lapsed account is not a closed one. Stock, intake, the till, repairs, invoices, clients and the compliance records keep working, and you can still record a sale and raise an invoice. What switches off is the premium side: velocity grading, buy-side scoring, consignment and memo, orders, the gold desk and the sales channels.

That split is deliberate. The premium modules are the reason to come back; your own books are never the hostage. We will not delete a lapsed account's records without telling you first and giving you time to export them.

What Milleso does, and what it does not do

This is the most important section in this document and it is the one we would ask you to actually read.

Milleso keeps records and it prompts you. It works out figures from what you have entered, it fills in statutory documents from those figures, and it tells you when a threshold is near. That is the whole of what it does.

It is not tax advice, legal advice or compliance advice, and it does not discharge any obligation you have. The VAT treatment of a piece, the margin scheme stock book, the investment gold register, the high value dealer thresholds and the money laundering records are all your responsibility under the law, and they remain your responsibility when Milleso is the thing that produced the paperwork. You are the taxable person. You are the relevant person under the Money Laundering Regulations 2017. Your accountant signs your return.

The software applies HMRC's published rules, principally Notice 718 on margin schemes and Notice 701/21 on gold. It applies them to the facts you enter, and it can only be as right as those facts are. Milleso is not your accountant and does not know your business the way your accountant does, so check the output before you file on it and take professional advice on anything material.

Where a statutory field was never recorded, Milleso reports it as missing and marks the row incomplete rather than filling the gap with a plausible guess. An empty cell you can see is safer than an invented fact in a document you hand to a regulator. Do not read a completed report as confirmation that the underlying records are correct or complete. It confirms only that the fields were filled in.

We are not liable for a tax assessment, penalty, interest charge or regulatory sanction that arises from what you file or from how you run your business, whatever role Milleso played in preparing the figures.

Your records are yours

Everything you put into Milleso stays yours. We hold it so your software works, we act on your instructions, and we do not use it for anything of our own. We do not sell it, we do not mine it to build a market data product, and we do not use it to train models.

For your own account records we are the controller, and for everything you record about your customers and suppliers we are a processor acting for you. The privacy notice sets out both roles, where the data lives, who else processes it and how long it is kept.

You can export your records at any time while the account is open or lapsed. On closure we will give you a reasonable window to export before anything is deleted, and we will not hold your data hostage over an unpaid invoice.

Some records we cannot delete on request, because the law sets the period: identity documents and money laundering records run five years from the end of the business relationship, and investment gold records six years. That is not a preference of ours and we cannot shorten it, including at the request of the person the record is about.

How you may use it

You may not:

Each organisation's data is separated at the database itself rather than by application code, so an attempt at the last one will not work. We would still rather you told us about a weakness than used it, and we will not pursue anyone who reports one in good faith and gives us a chance to fix it.

The trade network

Where you use the dealer-to-dealer network, you are dealing with another business directly. We introduce; we are not a party to what follows. We do not hold the goods, take the money, inspect anything, guarantee authenticity, verify a description or arbitrate a dispute.

Describe what you are offering accurately, honour what you agree, and satisfy yourself about the other side before parting with a watch or a payment. Access is limited to verified trade and we can remove an organisation from the network at any time.

Connected services

Milleso connects to services you already use: eBay, Shopify, Chrono24, Xero and Sage. Those connections are made with your own accounts, under those companies' terms, and they stay their relationships rather than becoming ours.

We are not responsible for their availability, their fees, their policies or their decisions about your account, and any of them may change what it allows an application like ours to do. If that happens we will say so and adapt, but we cannot promise a connection will exist forever. Milleso is an independent product and is not affiliated with, endorsed by or authorised by any of them, or by any watch or jewellery brand.

Prices, rates and other market data

The gold desk takes a spot price from public feeds and converts it at a published exchange rate. It is indicative market information for working out a counter rate, and it is not a dealing price, a quotation or an offer from anybody. When a feed is down the last known price is shown with its age rather than a made-up number, and you should treat it accordingly. Nothing in the gold desk, the velocity grades or the buy-side scores is investment advice or a valuation.

The photograph reader

At intake you can photograph a piece and have the record filled in from the image. That feature reads; it does not decide. Everything it returns lands in an editable field marked as having come from a photo, and it never touches VAT treatment, price or provenance.

Check what it gives you, particularly the reference and the serial, because an engraving read at an angle is where a 6 becomes an 8. A record you accepted without checking is your record.

Availability

Milleso is built to be open six mornings a week, and we keep it maintained, backed up and patched. It runs on Vercel with the database on Neon in London, which is the same infrastructure a great deal of the web runs on.

We do not currently offer service credits, and no software is available every second of every year: maintenance happens, and so does the occasional fault.

We will give notice of planned maintenance where we reasonably can, and we will keep you informed when something is wrong.

Our software stays ours

Milleso, its code, its design and its name belong to us. Your account gives your organisation the right to use it while you pay for it, and nothing more. Your records remain entirely yours and this does not touch them.

If you send us an idea, a complaint or a suggestion, we may act on it and build it without owing you anything for it. That is not us claiming your trade secrets; it is so that a feature request from one dealer can become a feature for everybody.

What we are responsible for

We do not exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to exclude. Nothing below limits any of that.

Subject to that, and because this is an agreement between businesses:

Keep your own copies of anything you cannot afford to lose. We back the system up, and exports are there whenever you want them, and both of those are better used before a problem than after one.

What you are responsible for

If we suffer a claim, fine or loss because of something you put into Milleso or did with it, and it was unlawful, infringing or in breach of these terms, you will cover us for it. That is aimed squarely at stolen goods, false records and other people's intellectual property, and at nothing else.

Ending the agreement

You can close your account at any time. We may suspend or close an account if it is being used unlawfully or in serious breach of these terms, or if payment stays outstanding after we have asked for it. Where the circumstances allow it we will warn you first and give you a chance to put it right.

Whatever ends the agreement, you get a reasonable window to export your records before anything is deleted, and the statutory retention periods described in the privacy notice still apply to what we are required to keep.

Changes to these terms

We will tell account holders by email before a material change takes effect, in the same way as for the privacy notice. If a change does not suit you, you can cancel before it applies. Small corrections that do not change what either side gets may be made without notice, and the date at the top of this page always says when it last moved.

General

These terms and the privacy notice are the whole agreement between us, and replace anything said beforehand. If a court finds one part unenforceable the rest still stands. If we do not enforce something straight away we have not given it up. You may not transfer this agreement without our consent; we may transfer it to a company that takes over the business, and will tell you if we do. Nobody outside this agreement can enforce any part of it.

This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

Questions: hello@milleso.com. Privacy notice. Back to Milleso.